All Systems Operational

About This Site

Ai-Media is the world's leading provider of cloud based services for live media accessibility. Ai-Media Cloud Services are anchored by iCap, a secure global connection network for captioning and subtitling services, and Lexi, our AI driven live captioning system.

This page also now receives redirects from the former iCap-only status page status.icap.eegcloud.tv. For the metrics highlighted on that page, please scroll down this page or bookmark https://statuspage.eegcloud.tv/#system-metrics

iCap ? Operational
90 days ago
99.99 % uptime
Today
Lexi Operational
90 days ago
99.96 % uptime
Today
Falcon Operational
90 days ago
99.98 % uptime
Today
EEGCloud (Accounts and Billing) Operational
90 days ago
99.96 % uptime
Today
Cloud Licensing ? Operational
90 days ago
100.0 % uptime
Today
Recorded Cloud Operational
90 days ago
99.98 % uptime
Today
Customer Portal - access from Australia Operational
90 days ago
99.98 % uptime
Today
Customer Portal - access from Europe Operational
90 days ago
100.0 % uptime
Today
Customer Portal - access from America Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from Australia Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from Europe Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from America Operational
90 days ago
99.98 % uptime
Today
Orders API - AU region Operational
90 days ago
99.96 % uptime
Today
Orders API - EU region Operational
90 days ago
99.96 % uptime
Today
Orders API - US region Operational
90 days ago
99.95 % uptime
Today
Ai-Live Operational
90 days ago
100.0 % uptime
Today
Platform - AU Region Operational
90 days ago
100.0 % uptime
Today
Platform - US Region Operational
90 days ago
100.0 % uptime
Today
Platform - EU Region Operational
90 days ago
100.0 % uptime
Today
Live Booking Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
iCap connection stability ?
Fetching
iCap Server Cluster Reconnects ?
Fetching
Nov 9, 2025

No incidents reported today.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Resolved - The Ai-Live US instance experienced an outage at just before 11:00am EST at which time clients reported the Ai-Live Viewer link was down. The issue was caused by unexpected Viewer load in multiple Ai-Live sessions. Ai-Live server resources were added at 11:35am EST in order to accommodate the increased load. Additional resources were enabled at 3:51 and 3:57pm EST to mitigate increasing CPU utilization as viewership continued to grow. The issue was fully resolved at 4:00pm EST.
Nov 6, 16:00 UTC
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.